24/7 Dispatch Licensed & Bonded
Alarm Response Security
When your alarm goes off after hours in Abbotsford, the Fraser Valley or Metro Vancouver, a licensed Rigid officer goes to look. They investigate on site, secure the property and send you a report with photos.
- Alarm triggered Rear door sensor
- Officer dispatched From Rigid's 24/7 dispatch centre
- Report sent Checked, secured, photos attached
Let's protect your property
An Alarm Tells You Something Happened. Not What.
When the alarm goes off at night, you have two choices: drive over and check it yourself, or wait and hope it was nothing. The alarm can't tell you whether it was a break-in, a door left open or a false trigger.
Alarm response puts a trained officer on it instead. A Rigid officer checks the property, deals with what they find and documents it, so you know what happened before you decide what to do next.
What Rigid's alarm response includes
What Happens When Your Alarm Goes Off
Five steps, from the alarm to the report in your inbox.
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The call reaches dispatch
When the alarm goes off at a property on your Rigid plan, the call goes to Rigid's 24/7 dispatch centre.
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An officer is sent
Dispatch sends a licensed officer in a marked security vehicle with GPS tracking.
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The officer investigates
They check the outside first, then the access points, and inside when access has been arranged with you.
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They act on what they find
They secure and lock up, contact you, and call the police when the situation needs it.
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You get the report
A digital report with photos of what the officer found, so you know exactly what happened.
When the situation is urgent, Rigid can deploy personnel within 2 hours.
Lock-Up, Unlock and Getting Back to Secure
An alarm call isn't finished until the property is secure again. Rigid offers lock and unlock services, so once the officer has checked the property, it is left locked and checked, not open until morning.
The officer checks the outside and the access points on every call. Inside checks happen when you have arranged access with Rigid, so settle that when you set up your plan. Lock and unlock services can sit in the same plan for regular opening and closing.
Before you set up alarm response, have ready:
Alarm Response, Patrols and Eye Spy Guardian: Layers That Work Together
Each layer covers a different moment. Most properties do best with more than one.
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When the alarm sounds
Alarm Response
A licensed officer goes to your property, investigates, secures it and sends you a report with photos.
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Between alarms
Mobile Patrol
Scheduled or random visits that check the perimeter and access points, keep a visible presence on site and end in a report.
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Around the clock
Eye Spy Guardian
Trained operators watch your camera feeds 24/7 and can activate audio warnings, contact your designated people or dispatch emergency services. It works with most existing camera systems.
Professional Security You Can Trust Since 2021
Why Property Owners Choose Rigid for Alarm Response
When the alarm goes off, you want someone you can reach, an officer who knows the job and a clear record of what happened. Rigid has protected properties across Metro Vancouver and the Fraser Valley since 2021.
24/7 Dispatch
Set Up Alarm Response for Your Property
Start with a free on-site assessment. Rigid looks at your access points, hours and incident history, then within 24 hours comes back with a practical plan that puts alarm response alongside the patrols, guards or surveillance your property needs.
Alarm response is set up as part of a Rigid patrol or guard plan, for properties across Metro Vancouver and the Fraser Valley, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Langley, Abbotsford and Chilliwack.
Request a Security Assessment
Tell us about your security needs and we’ll respond within 2 hours during business hours.
